Terms and Conditions of Service

The following terms and conditions of service are applicable to all services and computer repair provided by TechCare. Terms and conditions may change at any time, with or without notice. It is the responsibility of any subscriber, user, customer or prospective customer to read the terms of service before contacting TechCare to inquire, purchase or schedule a service engagement. By engaging TechCare for services, you are indicating your agreement to be bound by all of the terms and conditions outlined within this document.

 Services:  TechCare provides computer support services remotely, on-site and via telephone. TechCare will attempt to diagnose and provide or suggest a solution for a service fee. In some situations, a solution, diagnosis or support may not be completed due to an issue with users computer, its configuration or other issue that is beyond the control of TechCare. TechCare will make every reasonable attempt to perform services to diagnose, troubleshoot, assess and correct computer or network issues. Regardless of the outcome, you the user is still responsible for charges for the time and effort spent in an attempt to provide services.

 Service Limitations: TechCare reserves the right to charge additional fees for certain services that a client may require or request above and beyond any service plan. TechCare will at its sole discretion determine these additional services and fees.

 Authorization: The client authorizes TechCare to conduct an evaluation and diagnostic of the computer system   to determine the nature of the fault and provide an estimate of repair cost. The client authorizes TechCare, its employees, and agents, to receive and transport this media/equipment/data to, from and between their facilities.

Responsibilities of User:  User understands and agrees that prior to contacting or engaging in service with TechCare to perform any evaluation, diagnostics, repair, upgrade or any other service upon your computer that it is the responsibility of the user to back-up data, software, files or other electronic information stored within a computer hard-drive or other memory device or drive. You as the user also acknowledge and agree that TechCare shall not be responsible under any circumstance for any loss of data, software, corruption of data or damage to hardware or components.

Legal Rights:The client is the legal owner or authorized representative of the legal owner of the property and all data and components contained therein sent to TechCare. Any property left with TechCare unclaimed for 30 days, will be sold. At which time, TechCare shall have no liability to the client or any third party.

Service Availability: Internet connection requirements are necessary. It is the responsibility of you the user to maintain Internet connectivity to allow for adequate service levels. TechCare will at its sole discretion determine adequate service levels. You the user acknowledges that circumstances outside of the control of TechCare may arise that may lead to service delays. You the user hereby release TechCare from any and all liability and agree that TechCare is not responsible for any direct or indirect damages resulting from any service delays.

 Safe Access to Equipment: User agrees that they will provide full access to computer systems, systems, peripherals or software that we are to service and that power, network connectivity and a safe climate controlled work environment is provided along with full cooperation and access to enter your home or business to perform services. If a TechCare representative arrives at the schedule service time and he or she does not reasonably have access, cooperation, or safe working areas, then service may be denied and a $3000 cancellation fee will be charged.

Software / Hardware Licensing & Warranties: You the user agree that you will be responsible for all software licensing installed on your computer. TechCare provides technical support and consulting for third party software and/or equipment. We make no warranty that we are an authorized service provider for Third Party Software or for any equipment; it is your sole responsibility to determine if you require additional rights for us to provide such support, and if so, to acquire such rights. You acknowledge that support of Third Party Software or equipment by an unauthorized service provider may void any warranty made by the supplier of such Third Party Software or equipment.

Third Party Software:  As part of our services, TechCare may recommend the acquisition of third party software. You the user agrees that you will abide by all terms and conditions outlined within a license agreement whether this software is installed, recommended or sold to you by TechCare or not. TechCare makes no warranty or representation regarding third party software or hardware.

 Payment of Fees: Once service is complete, your payment for the actual costs incurred and the final sum owed, is due upon completion. Should it be determined in the course of the performance of diagnostics that the problems on your computer are hardware based, TechCare will notify you of same and you may take or send the hardware to a repair station of your choice or to TechCare, for service on the hardware; diagnostic fees may still be applicable. No adequate estimate of that expense can be determined without actually testing the hardware. You the user agree to pay all applicable charges and fees related to your applicable service plan as well as any taxes or other charges due including no-show fees, trip charges, set-up fees or termination fees. Monthly recurring fees for subscription plans will be billed in advance if applicable.

Late fees may apply if your bill is not paid by the due date. TechCare may charge a late fee of $500 or the highest rate permitted by law for late payments. Users are responsible for paying collection agency fees utilized to collect past monies due including attorney fees. Users must contact TechCare a minimum of three (1 - 2) hours prior to an appointment to cancel or reschedule an appointment, otherwise, at TechCare’s sole discretion, a missed or late appointment fee may apply. Late or missed appointment fees are as follows: On-site = $500 / Remote Support = $500.

Fee policy means that if the engineer does not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no fee is charged.

If the engineer is able to resolve the problem or effect the repair, but is only prevented from doing so by the customer requesting the engineer not to proceed with the work, then the customer is charged for a general repairs fee of $1,500

If the engineer is able to resolve the problem or effect the repair, but is only prevented from doing so because the customer does not possess the required (spare) parts, software CD-Rom or Product Key, then the customer is charged for a general repairs  fee of $1,500

The policy does not apply to work related to data recovery, computer virus or spy-ware problems or to cases in which the computer has been struck by lightning or so.

Warranty: in servicing your computer, TechCare warrants that service will be performed in a professional and timely manner. All services are warranted for a period of 30 days at the discretion of TechCare. There is No warranty for removal of viruses, spy-ware, ad-ware or mal-ware; if they are the cause of a repeat effort, you will be charged again for that service.

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